Frequently Asked Column Radiator Questions

Q. Your prices are very low - why is this?
A. We buy in volume and are part of possibly the UKs largest manufacturer of traditional radiators, so we’re able to offer trade prices to all in the UK.

Q. Do you price match?
A. In the unlikely event of finding column radiators or any other of our products being offered cheaper elsewhere - we will do our very best to better the deal or match it for you – call us on 01723 321 999.

Q. How can I place an order?
A. You can order from us online, at one of our showrooms, or by calling us on 01723 321 999.

Q. What payment methods do Column Radiators Ltd accept?
A. We accept payment by credit/debit card, paypal or transfer.

Q. How can I work out which size radiators I need?
A. Call us on 01723 321 999 with your room measurements and we will calculate the suitable radiators for the specific room(s) in question.

Q. Do you deliver everywhere in the UK?
A. We use pallet distribution and as a result will deliver anywhere on the UK mainland. Please refer to our Delivery Information page for more details.

Q. What is your delivery charge?
A. Delivery is £50 and free for orders over £1000. 

Q. How long does delivery take?
A. We aim to deliver within 10 days.

Q. What if I need an urgent delivery?
A. We can arrange quicker shipping subject to where you are, call us on 01723 321 999 for more details.

Q. How do I know when to expect my delivery?
A. Once your order is placed, we’ll confirm an exact delivery date with you as soon as we process your order.

Q. What is the Column Radiator guarantee?
A. All our products are guaranteed for a minimum of 1 year (radiators 10 years, copper tube 25 years) but many offer longer warranties from the manufacturer, which you may need to register for.

Q. What is your returns policy?
A. Please refer to our Returns Policy page for more information.

Q. Are all of our Column Radiators suitable to be installed on my Central Heating System?

A. Yes. All of our Column Radiators are designed for general use with conventional Central Heating Systems.They are able to be installed by any competent plumber or installer.They are compatible with manual and thermostatic valves available from any Plumbing outlet however we would strongly recommend our own solid brass Valves for longevity.

Q. What is the best position in the room to install my Column Radiator?
A. The best position to situate a Column Radiator is the coldest part of the room, usually by a window. The Column Radiator should be at least 100-150mm min from the floor to allow for cleaning underneath & installation of Radiator Valves & pipework.

Q. What is the conversion for Watts to BTU (British Thermal Units)
A. To convert Watts to BTU - Multiply by 3.412. Likewise to revert from BTU back to Watts Divide by 3.412.

Q. My Vertical Radiator is installed but it is not heating up correctly. Is there a reason for this?
A. Most Vertical Column radiators come with a baffle or flow diverter pre-installed, this enables the flow of hot water to travel up and along the sections rather than directly out the return. There should be a sticker on the rear of the BOTTOM collector tube, this is the end to use as Flow and Return. If the radiator is not heating correctly, it may well be the baffle is at the top and therefore the radiator is upside down.

Q. What Pressure are Column Radiators tested to?
A. Most of our Column Radiators are tested at 7bars of pressure, however some are 4 bar. Please contact us for further information on a particular Column Radiators.

Q. What is the difference of Vertical & Horizontal Column Radiators
A. Vertical Radiators are portrait in shape, horizontal column radiators are landscape in shape.